FAQs

  • Any Store Locations ?

We do have both a physical store and an online store, please check out our contact us page for more information.

  • Do you accept returns?

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

  • Do you ship internationally?

Unfortunately, currently we are shipping within the US only.

  • Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS First Class Package.

  • Do you restock items that are sold out?

Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at [email protected]

  •  How Do I Use A Discount Code ?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

  • What should I do if I lose my password?

Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.

  • I’ve not received my order, what should I do?

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.

  • Is all of your merchandise new? 

Yes, all of our merchandise is new and not worn

  • Can I get expedited shipping?

At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors. 

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